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Refunds and Exchanges

We want you to be happy with your items — so don't hesitate to check with us 'up front' if you have questions about any of our products. We're here to help you get a great color match as well as confer about performance, durability, sizing, coordinating products, etc.

For sanitation and health reasons, we do not accept returns on edibles, straws, wooden utensils, cupcake liners and other products that are food related including those that could be used to bake or serve food.

If you are disappointed with your non food-related items, please email us ASAP requesting authorization for a return or exchange. If you return your purchase without contacting us for authorization, it will be at your own expense and no refund will be given.

Your authorized return must be received by us within 7 days of the date the order was delivered to you. Returns must be 100% intact and in original condition and original packaging. When we determine your return to be in original, unused condition, we will issue a refund for the merchandise cost. Shipping costs (for the original order and return) are not refunded except in cases of error by Hey Yo Yo.

 



Payment

Hey Yo Yo accepts credit cards and Paypal. Debit card transactions may be completed via Paypal.
 



Additional Information and Policies

Product colors (as pictured) will vary based on differences in computer monitors, lighting, and product dye lots. In addition, color names are not an exact science (there is no one standard for aqua, for example) so products with the same color name may not match exactly. If a color match is important to you, please contact us before ordering so we can provide help as you make your selections.

Multiple similar items (cupcake papers, straws, cake toppers, etc.) may be combined to save space in the shipping box or minimize packaging materials. Please let us know if you prefer that your items be packaged individually. All of our items are gift worthy and nicely packaged, but we will be happy to add ribbons and gift cards at your request.

HeyYoYo crafting supplies, cake toppers and picks, and vintage toys may be fragile. Please keep them away from small children as they may be choking hazards. Vintage toys are not necessarily sturdy enough for everyday play.

If we describe an item as Vintage, we have sourced it with care. Reproductions may be available elsewhere, but we take a lot of effort to bring you vintage originals. Many are labeled Japan or Hong Kong.

If you need larger quantities of anything in our shop, please contact us.

All photographs are copyright of Hey Yo Yo. Copyright © 2012, Hey Yo Yo. All rights reserved.